Agencia Camino de Santiago organises personalised trips and tourism services. For this reason, our cancellation policy follows the Spanish General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, of 16 November), which regulates tourism services with specific dates and the provision of package travel.
1. Nature of the services
All our products are organised tourism services, which include accommodation, luggage transfers, assistance and other services related to the Camino de Santiago.
These services have specific start dates and are therefore not subject to the general right of withdrawal that applies to the sale of goods or services without a set date.
2. Booking request, confirmation and payment
The booking starts with a quote request on the website, which does not involve any payment. Once availability has been confirmed, the customer will receive an email with all the details of the trip and the final price, and will be able to complete the payment from their customer area.
If payment by card is made more than 20 days before the start of the trip, the amount is pre-authorised (held) on the card and is not charged until 20 days before the start of the trip. If it is made 20 days or less before, the charge is immediate. Payment by bank transfer must be made no later than 20 days before the start of the trip.
Until 20 days before the start of the trip, the booking can be changed or cancelled free of charge.
3. Cancellations and refunds
If the customer cancels more than 20 days in advance, no penalty applies.
If the cancellation takes place within the 20 days before the start of the trip, the booking will not be refundable, as all services will already have been confirmed with the suppliers (accommodation, transfers, etc.).
If the customer does not show up on the scheduled start date of the trip (no show), no refund will be made.
If, due to force majeure (serious illness, flight cancellation, etc.), the customer is unable to travel, each case will be studied individually with the aim of finding a reasonable solution, which may include a change of dates or travel vouchers where possible.
4. Changes to the trip
Up to 20 days before departure, the customer may request changes to their booking (dates, room type, additional services, etc.), subject to availability.
After that period, changes and refunds are not guaranteed.
5. Cancellation by the agency
If Agencia Camino de Santiago is forced to cancel the trip for reasons beyond the customer’s control (for example, closures, force majeure or the impossibility of providing the contracted services), the traveller will be offered the option to:
- Receive a refund of 100% of the amount paid, or
- Accept an equivalent or better alternative proposal at no additional cost.
6. Contact
To request a cancellation or a change, contact us by email:
hola@agenciacaminodesantiago.com
All communications will be considered effective from the moment the agency confirms receipt by email.
Legal note
This cancellation policy is part of the general terms and conditions of www.agenciacaminodesantiago.com.
By making a booking, the customer accepts the terms set out here.
The company acts in accordance with current regulations on package travel and tourism services.